Before you start
Before you start your activity, start your Contact GPS outdoors with clear view of the sky. Place the device on a flat surface and let it be still. This ensures that the device will find its position as quickly as possible using the satellites it finds. Wait until you get the first position from the device in the Contact GPS app. This usually takes 3-5 minutes.
Place the unit in the best way
You can improve the performance of your Contact GPS by placing it as well as possible. The device uses GPS technology that depends on good GPS reception. By placing the GPS tracker as high as possible and not having things placed above it which may interfere with the reception of the satellites, the best possible function is guaranteed. If you have your Contact GPS in a backpack, place it in a pocket at the top. If you use the device on a hunting dog, place it in a harness if possible instead of using it on the collar. This way you ensure the best possible reception while protecting your Contact GPS.
If you are participating in a seasonal activity, your equipment may have been unused since last season. Take time to test your equipment a few days before the season begins. Perhaps the SIM card needs to be refilled, or there may be new features in the web app which you are not familiar with.
In which modes is the "Listen in" function available?
The "Listen in" function is available in Tracking - Fast and Security - Guard when the alarm is triggered.
How do I change APN?
Switch the unit off and then send an SMS to the unit like this:
Replce online.telia.se with our service providers APN. Wait a couple of minutes and you should get a SMS response that looks like this:
Unit name, APN: online.telia.se - Please restart!
Restart the unit to activate the setting.
To reset the APN setting to factory default (automatic APN detection), send this SMS to the unit:
How do I activate roaming (for using the unit abroad)?
If you are using a Telia refill subscription in your Contact GPS unit, it must be registered at Telia for international use. Please use the link below to register your subscription at Telia.
Why doesn't the balance update when I refill my subscription?
The Contact GPS unit updates the balance with a set interval and it may take a few minutes before the balance is updated. Note that the unit must be switched on for the balance to be updated in the app.
Also note that the SIM card balance will not be displayed if you have manually changed the APN setting.
How do I add friends from the app?
Start by sending a friend request. You can search by e-mail or phone.
Your friend has to accept your request before you can share locations on the map.
How do I share my units location with my friend?
How do I renew my subscription?
Log in to www.contactgps.com Click the link "förnya ditt abonnemang" and follow the instructions.
Why is the SIM balance 15 SEK lower each month even though I haven't use the unit?
Since 2019-10-01, Telia will charge a monthly fee on prepaid subscriptions if you do not have an active subscription. Read more at www.telia.se
Why aren't my friends shared location correct?
Your and your friends' current location is shared by the app as long as the app is active. When the app is closed, the current location will not be updated until the app is activce again.